Refunds and Exchanges:

Unopened products in their original packaging and condition may be returned for a full refund or exchange within 30 days of receipt. Freight charges will not be credited for the original or return shipment. 

Products opened but unused and in resalable condition may be returned for a refund or exchange within 10 days of receipt. Freight charges will not be credited for the original or return shipment. Products that have been printed on, cut, or used will not be accepted for a refund. All opened packages accepted for return will be charged a 20% restocking fee.  

Personalized products are not returnable. However, if you receive personalized products that were incorrectly printed, we will redo the products at our expense. If you have made the error, we will reprint the products at a discount. 

Sales of special order products, custom-made items, and discontinued items are final and such products will not be accepted for return, exchange or refund. 

You must have a valid return authorization code in order to return item(s). Please email us at Customer Service or call us at (414) 476-0240, Monday through Friday between 12:00 and 8:00 CST, or Saturday between 10:00 and 4:00 to request this code. Your authorization code and a receipt will be emailed to you. Please print the receipt and include a copy in your package. Unauthorized returns will not be accepted. To prevent damage in transit, please be careful when repackaging your product for return, making sure that the products have sufficient padding all around. We will not be responsible for returned products that are received damaged or not delivered. We strongly suggest insuring your package and shipping by a carrier that can track and confirm delivery. 

After we receive your returned item(s) and all contents are counted and verified we will issue a credit to the credit card originally used for the purchase. Please allow 10 days after receipt of your return for the credit to be issued. We will email you a refund receipt for your records. If you should have any questions in regards to a credit please contact us as described above.  

If returning or exchanging an item or items causes your order total to fall below the level that was required for free shipping, that original cost of shipping will be deducted from your refund, or the difference charged to the credit card originally used for the purchase if the shipping cost exceeds the refund amount. 

Damage in Transit:

If there is noticeable damage to the outer carton upon receipt please sign for the product as damaged. If the contents inside are damaged and you need to make a claim please contact us at (414) 476-0240, Monday through Friday between 12:00 and 8:00 CST, or Saturday between 10:00 and 4:00. Please do not discard the outer carton or contents as they will needed for examination. While your claim may take several days, we will promptly replace the contents.

Cancellation of Orders:

We do our best to ship all in stock orders within two business days of receipt, and personalized items within seven business days. If you need to cancel an order that is in process please contact us at (414) 476-0240, Monday through Friday between 12:00 and 8:00 CST, or Saturday between 10:00 and 4:00.    

Incorrect Shipment of Items:

We work very hard to make certain your order is processed and shipped correctly. We take all precautions to prevent errors during order processing, however, errors may still occur. We apologize for any inconvenience this may cause and we will do our best to fix the problem as soon as possible. If you feel that an error has been made, please contact us within 48 hours of your package receipt. If we need to resend the product(s), we will do so at the same shipping service level as the original order. Upgrades to shipping are the customer's responsibility. We will not be liable for damages or losses sustained in any way for the products, processing and delivery of your orders.   

Refused/Undeliverable Packages:

Customers will automatically be charged a service fee and freight for any refused package; undeliverable packages due to incomplete address information, no signature on file, or no recipient at the shipping location provided; and/or re-shipment of packages returned to us.

Sales Tax:

We are required to collect sales taxes for orders shipped to customers in the state of Wisconsin. The appropriate rates are calculated in the shopping cart based on your ZIP code.